Last updated: 30 Nov 2025 Cedar Grove Cottage (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose and safeguard your personal information when you visit our website, make a purchase, or interact with us online.

 

1. Information We CollectWe may collect the following types of information:Personal InformationNameEmail addressPhone numberBilling and shipping addressPayment details (processed securely through third-party providers; we do not store card numbers)Order & Transaction InformationProducts purchasedOrder historyDelivery instructionsWebsite, Marketing & Analytics InformationIP address and device informationPages visited and time spent on site Cookies, pixels, and similar tracking technologies Email or SMS engagement metrics (opens, clicks)

 

2. How We Collect InformationWe collect information when:You place an orderYou sign up for our newsletter or marketingYou contact us via forms, email or social mediaYou interact with our website (via cookies and analytics tools)You enter a competition, giveaway or promotion

 

3. How We Use Your InformationWe use your information to:Process and deliver ordersCommunicate with you about your orderProvide customer supportSend marketing emails or SMS (only if you’ve opted in)Improve website functionality and user experiencePersonalise your shopping experienceComply with Australian legal and tax obligations

 

4. Sharing Your InformationWe do not sell your personal data.We may share your information with trusted service providers who help us operate our business, including:Payment processors (e.g., Stripe, PayPal)Shipping and courier servicesEmail and marketing platforms (e.g., Wix email, Mailchimp, Klaviyo)Website hosting and analytics providersIT and security providersAll partners only receive the information needed to perform their services and must protect your data.

 

5. Cookies & Tracking TechnologiesOur website uses cookies and similar technologies to:Keep your shopping cart activeAnalyse website performancePersonalise contentDeliver relevant ads (including through Meta/Facebook pixels)You may disable cookies in your browser settings, though this may impact site functionality.

 

6. Marketing CommunicationsYou will only receive marketing emails or SMS from us if you:Opt in directlyMake a purchase and consent during checkoutYou may unsubscribe at any time using the link in our emails or by contacting us.

 

7. Data Storage & SecurityWe take reasonable steps to protect your information from loss, misuse or unauthorised access, including:Encrypted website and payment gatewaysSecure hostingLimited internal accessRegular system monitoringHowever, no internet transmission is completely secure, and we cannot guarantee absolute protection.

 

8. Your Rights (Australia)You may request to:Access the personal information we holdCorrect or update your detailsWithdraw consent for marketingRequest deletion of your information (unless we must retain it for legal or tax reasons)Please contact us at: candles@cedargrovecottage.com.au

 

9. Third-Party LinksOur website may include links to external sites. We are not responsible for the privacy practices of those websites.

 

10. Children’s PrivacyWe do not knowingly collect personal information from children under 16.

 

11. Changes to This Privacy StatementWe may update this Privacy Statement from time to time. Any changes will be posted on this page with the updated date.

 

12. Contact UsIf you have questions about this Privacy Statement or wish to exercise your rights, please contact:Cedar Grove CottageEmail: candles@cedargrovecottage.com.au Location: Fig Court, Cedar Grove, Qld 4285